Enterprise Deployment Manager

Accellion, Inc.

Accellion is a global leader in secure file sharing solutions. Accellion provides enterprise-class secure collaboration and managed file transfer solutions that provide the ease-of-use employees need, while giving the enterprise organization the security protection it needs. More than 1,200 enterprise organizations, representing seven million business users worldwide rely on Accellion solutions to help keep their enterprise information secure and ensure compliance. Founded in 1999, Accellion is a privately held company headquartered in Palo Alto, California with offices in North America, Asia and Europe.

Position Overview

As the Enterprise Deployment Manager (EDM), you will work proactively to ensure that customers are successfully deploying, using and leveraging Accellion products. You will be introduced to the customer at the time of the sale, be the customer liaison with the post-sales installation team to ensure a rapid installation and then guide and lead the customer through deploying the solution to end users. You will develop project timelines with the customer and drive compliance with the customer; and oversee and lead customer deployment and training sessions.

You will serve as the first point of contact for our largest customers and help direct inquiries to the right resources within Accellion such as support for non-routine questions, pre-sales or management. You will connect on a regular basis to our largest existing customers, perform technical check-ups, perform site visits and/or webinars to guide and inform customers in the successful use of Accellion within their organizations as well as best practices to support implementations anywhere. You will be responsible for answering customer inquiries and highlighting value, and benefits from a technical perspective.

You will gather customer feedback, details, and use cases and deliver that to internal organizations as data points to drive product and company direction.

Success of this role will be measured by the deployment rate at the assigned customers, the renewal and up sell rate of the targeted customers, and the overall satisfaction of the targeted customers.

The job consists or three parts: pre-sales engineering, post-sales technical engineering, and continuous consulting.

Qualifications:

  • Ideal candidate will come from a security and/or networking industry with five or more years of experience in one of the following roles: Post Sales Consultants, Technical Pre-Sales Engineers, Consulting and Professional Services profiles, and/or Technical Support Engineers or Technical Customer Service.
  • General knowledge of current IT security, messaging and/or collaboration in large enterprises.
  • General knowledge of Desktop and Server operating system configuration, hosted and virtual deployments, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies, network design, and web security architectures
  • Must have a strong technical background and customer orientation and possess an excellent work ethic
  • Enterprise customer experience
  • Excellent written and verbal communication skills
  • Most work is done over the phone with some occasional travel to clients, partners & trade shows
  • Bachelor’s degree required in engineering or computer science

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Accellion is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin ancestry, age, medical condition, disability, veteran status, marital status, or other prohibited factors under applicable federal, state, and local laws.